ADVICE, INSTALLATION AND MAINTENANCE
You can trust our team, your equipment will always be ready
From the base, we ensure that your basic hardware equipment and software are always ready and updated so that you can fulfil your full potential
| Hardware and Systems Advice |
| Acquisition and installation of Basic Hardware and Software elements |
| Access to remote support tools |
| Initial audit & inventory of the IT Platform |
| Control of guarantees and negotiation with IT providers |
| Representation and coordination with IT providers |
| Assigned technical manager |
| Telephone, email & face-to-face service |
| Management of the work position: Updating of software licences for the system, antivirus, firewall |
| Basic network management: Add – remove users, profiles, email accounts, etc. |
| Management of domains, email accounts, hosting |
| Management of dialogue with ERP software |
| Tracking alerts generated by the critical components of the servers, workstations and critical devices |
| Deployment of alerts in the backup systems |
| Managed antivirus service |
| Periodic reviews. Application of manufacturer-recommended system software patches and releases |
| Diagnosis, incident management and assistance through remote or “on-site” support for repairs and configurations |
| Corrective actions derived from an alert |
| Complementary work to complete the repair of a hardware manufacturer in the processing of a guarantee |
| Management of incidents under guarantees and procedures with the manufacturer |
| Loan of replacement equipment until it is repaired |
| Computer virus detection and removal |
| Diagnosis, incident management and assistance through remote or “on-site” support, at the technician’s discretion, for repairs and configurations |
| Corrective actions derived from an alert |
| Data recovery from backups due to failure |
| Full server image for each 6-month period |
| Mail server administration |
| Advanced domain controller administration |
| Software for monitoring systems and inventory and alerts |
| Virtualisation Platform Management |
Let’s see together how to improve your project!
We are by your side, accompanying you …
